Splays Terms of Service

Last updated: 21 July 2026

These Terms of Service ("Terms") form a binding agreement between:

These Terms apply to the Customer's use of the Splays platform. By signing an Order Form, or by accessing or using the service, the Customer agrees to these Terms.

1. The service

1.1 "Service" means the Splays fully-managed interactive screen platform, which allows the Customer to display branded content on screens — including notices, events, fixtures, sponsors, weather, and (on the Golf plan) a course guide, course planner, competitions, handicap tools and Event Mode live leaderboards — and to collect opt-in visitor sign-ups, as described in our documentation and the applicable Order Form.

1.2 We will provide the Service with reasonable skill and care, and will use reasonable efforts to keep it available, subject to maintenance, updates and matters beyond our reasonable control.

1.3 We may improve or modify the Service from time to time. We will not materially reduce its core functionality during a paid term without notice.

2. Accounts and acceptable use

2.1 Administrator access is provided through Microsoft single sign-on (or, in non-production environments, a development login). The Customer is responsible for keeping its administrator credentials secure and for the actions of its administrators.

2.2 The Customer must not, and must not allow any user to:

2.3 We may suspend access where we reasonably believe there is a security risk, unlawful use, or a serious breach of these Terms, and will restore access promptly once the issue is resolved.

3. Customer responsibilities

3.1 The Customer is responsible for the content it displays and the data it chooses to collect through the Service.

3.2 Visitor sign-ups. Where the Customer uses the Service to collect visitor names, email addresses and marketing consent at a kiosk:

3.3 The Customer must ensure its administrators comply with these Terms.

4. Fees and billing

4.1 Fees for the Service are as set out in the applicable Order Form. Standard published pricing is:

4.2 The subscription is a rolling monthly subscription, cancellable by either party on 30 days' written notice (see clause 9). An annual option is available: pay for a year in advance and receive two months free.

4.3 Unless the Order Form says otherwise, all fees are exclusive of VAT, which will be added where applicable, and are non-refundable except as required by law.

4.4 Fees are invoiced as set out in the Order Form and payable within the period stated on the invoice. Splays does not currently take card payments; a third-party payment processor (for example, Stripe) may be introduced for card billing in future, and this clause will be updated accordingly. We may revise fees on renewal by giving 30 days' written notice.

5. Intellectual property

5.1 We (and our licensors) own all intellectual property rights in the Service, including its software, design and branding. Nothing in these Terms transfers those rights to the Customer.

5.2 We grant the Customer a non-exclusive, non-transferable right to access and use the Service during the term, for its own internal business purposes.

5.3 The Customer retains all rights in the content and data it uploads ("Customer Content"). The Customer grants us a licence to host, process and display Customer Content solely to provide the Service.

6. Data protection

6.1 Each party will comply with the UK GDPR and the Data Protection Act 2018.

6.2 For visitor sign-up data, the Customer is the controller and Splays is the processor. This processing is governed by the Data Processing Agreement (DPA), which forms part of these Terms and is incorporated by reference. In the event of conflict on data protection matters, the DPA prevails.

6.3 For administrator account data, Splays is the controller and processes that data in accordance with its Privacy Policy.

7. Warranties and disclaimers

7.1 We warrant that we will provide the Service with reasonable skill and care.

7.2 Except as expressly stated, the Service is provided "as is". To the fullest extent permitted by law, we exclude all other warranties, whether express or implied, including any implied warranty of satisfactory quality or fitness for a particular purpose.

7.3 We do not warrant that the Service will be uninterrupted or error-free, or that third-party data shown on screens (for example weather data from Open-Meteo) will be accurate.

8. Limitation of liability

8.1 Nothing in these Terms limits or excludes either party's liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited or excluded by law.

8.2 Subject to clause 8.1, neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, or loss of goodwill.

8.3 Subject to clause 8.1, our total aggregate liability arising out of or in connection with these Terms in any 12-month period is limited to the total fees paid by the Customer in the 12 months preceding the claim. (Solicitor review required — confirm whether an alternative minimum figure or multiple is appropriate.)

9. Term and termination

9.1 These Terms begin on the start date in the Order Form and continue on a rolling monthly basis (or for the annual term, where the annual option is chosen), unless terminated.

9.2 Either party may terminate:

9.3 On termination, the Customer's right to use the Service ends, and clause 10 applies.

10. Data export and return on exit

10.1 During the term, the Customer can export its data (including visitor sign-up data) through the Service or by request to us.

10.2 On termination, the Customer may request the return or export of its data within 30 days of the termination date. After that period, we will delete or return the Customer's personal data in accordance with the DPA, except where we are required by law to retain it.

11. Confidentiality

Each party will keep the other's confidential information confidential and use it only to perform these Terms, except where disclosure is required by law.

12. General

12.1 Assignment. Neither party may assign these Terms without the other's consent, except to a successor of its business.

12.2 Entire agreement. These Terms, the Order Form and the DPA are the entire agreement between the parties.

12.3 Variation. We may update these Terms by giving reasonable notice; continued use after the effective date constitutes acceptance.

12.4 Third parties. No one other than the parties has any right to enforce these Terms.

13. Governing law and jurisdiction

These Terms are governed by the laws of England & Wales, and the parties submit to the exclusive jurisdiction of the courts of England & Wales.

14. Contact